Refund Policy – Awfgntnh

Refund and Returns Policy

Thank you for shopping at https://awfgntnh.shop (“Website”). We value your satisfaction and aim to ensure that your shopping experience is smooth and enjoyable. Please read our Refund and Returns Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return if:

The product is defective, damaged, or not as described.
The return request is made within 30 days of delivery.
The item is unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items

We cannot accept returns for:

Perishable goods (e.g., food, flowers).
Personal care items (e.g., cosmetics, underwear) for hygiene reasons.
Custom or personalized products.
Items marked “Final Sale” or “Non-Returnable.”

3. Return Process

To initiate a return:

Contact our customer service at [email protected] with your order number and reason for return.
We will provide you with a return authorization and shipping instructions.
Ship the item back to the address provided.
Once we receive and inspect the returned item, we will notify you about your refund status.

4. Refunds

Approved refunds will be processed to your original payment method within 7–14 business days after we receive your return.
Shipping costs are non-refundable unless the return is due to our error (defective, damaged, or incorrect item).

5. Exchanges

If you wish to exchange an item, please contact us within 30 days of delivery. Exchanges are subject to product availability.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us within 7 days of receipt with photos of the item and packaging. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Liangsheng (Nanchang) Electronic Commerce Co., Ltd.
🌐 Website: https://awfgntnh.shop
📧 Email: [email protected]
📍 Address: Room 1202, Unit 2, Building 8, Jingyue Community,
No. 366, Innovation 2nd Road, Nanchang High-tech Industrial Development Zone,
Nanchang City, Jiangxi Province / 331000, China